A 1–Hour Response Guarantee
We offer a one–hour response time guarantee for every ticket or email that you send to our client support staff. We’ll rapidly reply to all the common enquiries and forward right away the case to our administrators in case any additional assistance is required. If you order our Managed Servers package, we will perform any of the included server management services at a time that has been agreed upon preliminary.
A First–Class Help Desk Support Service
Should you need help with the Web Hosting Control Panel or with any of the applications that we have pre–installed on the dedicated hosting server for you, don’t hesitate to get in touch with our help desk support staff at any moment through the ticketing system. Furthermore, should you require assistance managing your dedicated hosting server, you can make use of our Managed Servers package, which includes weekly OS updates, troubleshooting and installation services, server monitoring and rebooting procedures, backup hard drive storage space, etcetera.
An Intuitive Help Area
Each dedicated server is equipped with our free Web Hosting Control Panel, which offers an in–depth knowledge base plus a collection of how–to video tutorials. Whenever you need assistance with the Web Hosting Control Panel, just press the Help or Videos buttons in the top right corner.