Help and Support Channels
A 1–hour Ticket Solution Warranty
Each ticket that you send to the tech support Department will be replied to in about one hour. All normal problems are going to be answered immediately. However, if the support request you have sent us calls for assistance from a trained technician, we’ll forward the ticket to him and will notify you about the postponement.
Qualified Tech Support Service
We are online for you round the clock to offer advices and technical support and also to aid you with any problem that you might stumble upon when controlling your virtual server. We are able to support all pre–configured packages, like your OS, server administration panel (depending on the VPS type) and the Web Hosting Control Panel produced 100% by us.
A Descriptive Help Section
Each part of the Web Hosting Control Panel that is available 100% free with your VPS includes an incorporated article base. There’s a collection of illustrative how–to content articles and a range of step by step video classes that display all the normal web site managing tasks. You can use them by pressing the Help or Video buttons in the upper right side of each Control Panel section.