A ticketing system is the most popular correspondence channel that hosting providers offer to their customers. It’s usually part of the billing account and is the most effective way to handle an issue that takes a certain period of time to examine or that needs to be forwarded to a sysadmin. In this way, all responses provided by either side will be kept in the exact same location in case someone else needs to work on the given issue and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which implies that you will need to log in and out of at least 2 accounts to perform a certain operation or to get in touch with the hosting company’s client support team. If you’d like to administer a handful of domains and each one is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Additionally, it might take considerable time for the provider to respond to your ticket.