A ticketing system is the most popular correspondence channel that hosting providers offer to their customers. It’s usually part of the billing account and is the most effective way to handle an issue that takes a certain period of time to examine or that needs to be forwarded to a sysadmin. In this way, all responses provided by either side will be kept in the exact same location in case someone else needs to work on the given issue and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which implies that you will need to log in and out of at least 2 accounts to perform a certain operation or to get in touch with the hosting company’s client support team. If you’d like to administer a handful of domains and each one is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Additionally, it might take considerable time for the provider to respond to your ticket.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you’re browsing your files or customizing different settings. The ticketing system is being closely monitored 24x7x365 by our tech support team representatives and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to obtain support. In stark contrast with other hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and request info in relation to any billing or technical issue. Additionally, you can read a variety of informative articles, which will help you tackle the most commonly encountered complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which implies that you will not require another support platform to get in touch with our support staff – you can do that on the spot as soon as you encounter an issue. Sending a new ticket takes several clicks of the mouse and tracking down an older one is just as simple. Using our clever search option, you can swiftly track down any ticket that you’ve already submitted. You can send a ticket whenever you need since our client care team representatives are available to you night and day and reply in less than one hour, although it rarely takes this much to get support. With Hepsia, you will have everything in one single place and you can forget about the need to log in and out of two or more platforms to solve a simple problem.