If your website hosting service provider supplies live chat support, you will be able to speak to a representative live and find out helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with access to the world wide web, which means that you won't pay any fees in the event that you are in a different state or country. In addition, it'll be easier to copy and paste information for example domains, usernames or error messages i.e. details which are sometimes hard to give to the other side on the telephone. The real-time chat is also a much faster way to contact the web hosting company's support team in comparison to using a ticketing system. Last, but not least, in case some issue requires a little more time to be dealt with, you're able to do something else while you wait for guidance on the live chat, so that you won't lose time - something that's impossible in case you're on the telephone.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, we offer live chat support as well. You are able to get in touch with us every day, including holidays and weekends, and we will give you more info about the cloud hosting that we provide in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Although for entirely technical matters you have to open a ticket to the technical support, because such matters will require extra time to be taken care of, you may still get in touch with us through our live chat for some technical information. For example, we are able to assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we supply with our semi-dedicated servers, you will be able to find the replies for any questions you have or have lots of troubles resolved in no time. The service is online every day, thus you are able to speak with an agent even on weekends and holidays. If you're unsure which package would be better for your sites or if our leading-edge cloud hosting platform covers some system requirements, you may come on our live chat before you purchase anything. If you are a present customer, you will be able to find more information about billing issues, account settings along with a number of common tech issues you may encounter, for example in case you are unable to set up an e-mail account in a client on your computer. The live chat will save you plenty of time no matter where you are or when you contact us.