If your website hosting service provider supplies live chat support, you will be able to speak to a representative live and find out helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with access to the world wide web, which means that you won't pay any fees in the event that you are in a different state or country. In addition, it'll be easier to copy and paste information for example domains, usernames or error messages i.e. details which are sometimes hard to give to the other side on the telephone. The real-time chat is also a much faster way to contact the web hosting company's support team in comparison to using a ticketing system. Last, but not least, in case some issue requires a little more time to be dealt with, you're able to do something else while you wait for guidance on the live chat, so that you won't lose time - something that's impossible in case you're on the telephone.