In case you are a site owner, a problem could always show up and it does not necessarily need to be related to the web hosting service. For instance, something may go wrong when you bring an app up to date or some vital content can be modified or erased by accident. Irrespective of what the essence of the problem is, you will need to get in touch with the technical support team and ask them to retrieve a backup or to help you fix the problem that you’re struggling with. How quickly they’ll do that will determine the time that your sites will be unavailable. For given websites like community sites or web shops, an oft-repeated outage interval can too often mean lost customers and cash. That’s why, it’s essential to use the services of a web hosting company that offers not only a good technical support service, but also a fast one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any support ticket that you submit or any e-mail that you send is just one hour, even in case you contact us on weekends and public holidays. Whatever the nature of your inquiry or problem might be, we’ll lend you a helping hand right away and will give you the necessary info to troubleshoot any problem with your websites. The actual reply time commonly does not surpass fifteen-twenty minutes, which suggests that you can just forget about waiting for hours on end to get an issue sorted out or even worse – waiting a whole day only to get a reply that more info is needed while nothing is fixed. We’ll assist you in an instant merely because we understand just how priceless time can be in the dynamic online age. The one-hour reply guarantee is valid for any billing or technical inquiry that you might have regarding our cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our lightning-fast support service. You will get an answer to any ticket posted via the hosting Control Panel or e-mail sent to our technical and customer support staff in less than 1 hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes considerably less time to examine and resolve a problem. We will give you more details if the solution involves something that should be done on your end. In case you contact us during national holidays or weekends, the response time will be the same and given the fact that our support staff is available to you 24-7, you will receive timely help for virtually any general, billing or technical issue irrespective of what time of day or night it is.