Despite the fact that this isn't the keyaspect to help you recognize a trustworthy cloud hosting provider from a bad one and a reseller from a real provider, the option to call and consult with a live person is an indicator that you aren't dealing with a one-person service provider and that you can reach someone if you're looking for help. The telephone support for web hosting services may range from common to professional, which means that the issues that can be resolved with a phone call vary depending on the particular provider. Usually, these matters are more basic and feature billing or first level technical issues as more difficult tasks often need a support ticket where both you and the system administrators can follow the proceedings with a given situation. Nevertheless, having the option to phone call your provider can save you lots of time and efforts for the numerous small things which may eventually appear when you manage your website hosting account.
Phone Support in Cloud Hosting
Our cloud hosting plans include telephone support fourteen hours per day even on public holidays, so that if you do not have an account yet, you will be able to phone us and find out more about our solutions or whether we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you're able to contact the phone number which is nearer to you. In case you are an existing customer, we can assist you timely with all the general and billing issues and with various technical matters to save you time and efforts - we are aware of the fact that in some cases it is much easier consult with a live person so as to get things done right away. Of course, some issues simply cannot be managed on the telephone, so in such a case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
If you want more details about the semi-dedicated servers that we provide, you'll be able to call any of the three support phone lines we have across the globe - in the U.S.A., Great Britain and Australia. In this way, you have the option to check in advance if our solutions will be suitable for your websites. In case you are already our client and you've got a semi-dedicated account, you're able to get in touch with us over the phone for fourteen hours every day about any billing or basic matters. For strictly technical problems you'll be able to use our ticketing system and contact our technical support since sometroubles just need longer time to be solved, but we can help you over the phone with quite a few minor technical problems as well, saving you the time and efforts.