The access to the customer and tech support that a cloud hosting company offers can tell you a lot for the services that they supply as well. When you're allowed to use just emails and tickets, you have most probably found a reseller not the actual website hosting supplier. When this is the case, you will have to wait for a couple of days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may need to contact the real hosting company for additional help. If the supplier can provide different means of communication with fast response time which are available at any time, they are most likely the top provider, not a reseller. So you'll benefit from prompt assistance and top-notch support since they'll have immediate access to the servers where your account will be created. No matter what the problem - technical or sales, it's always much better to contact your website hosting company directly via your favourite way of communication.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for our cloud hosting
packages are twenty-four-seven, so you can forget all about waiting for several days in order to get assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an e-mail. If you already have an account, you'll be able to open a support ticket on top of the other three options for communication. You're able to choose the most appropriate way to contact us depending on what your location is or what hardware you are using. We're able to assist you for more or less any webhosting-related question that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you purchase a semi-dedicated server
account from our company as we have telephone and live chat support for billing, pre-sales and general queries. Our agents can help you find the ideal plan or supply you with details about our servers, in order to confirm whether the system requirements for your web sites are met. In case you are an active customer, you'll also be able to get in touch with us via email or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We warrant that every time you employ any of these 2 methods of contact, you'll receive a reply within no more than one hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other suppliers, even large ones, you will be able to compare the reply time because it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in Dedicated Servers
All dedicated server
plans that we supply feature 24/7 support through numerous methods of communication and with a 1-hour maximum reply time guarantee. In case you want to learn more about the packages or you have any kind of general or billing questions, you'll be able to call one of the local numbers that we have around the globe or you could use our live chat service and speak to a live agent. For solely tech issues that require the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to track a given matter. The reply time for them rarely surpasses 30 minutes, so you can forget all about having to wait for a whole day so as to get support. Our support service is available for all of the server-related issues, which includes the pre-installed software. In case you want assistance for third-party applications, you may consider ordering the Managed Services upgrade that we provide with all of the plans.